✶
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this technical guide, please contact Restek’s
publications/graphics department by phone
(ext. 2128) or FAX (814) 353-9278.
©Copyright 2000, Restek Corp.
Lit. Cat.# 59895A
Technical Service Department
Our Technical Service Department is
staffedwith over 35 experienced chemists
from various departments within Restek
on rotating shifts. This group is able to
answer our customers’ questions concern-
ing accessories, applications, chemical
standards, columns, education, method
development, metal passivation
(Silcosteel
®
) and troubleshooting for GC,
HPLC, andAirAnalysis. Our regular
technical service hours are 8:00 a.m. to
7:00 p.m.,Monday through Thursday,
and 8:00 a.m. to 5:00 p.m. on Fridays.
Count on Restek
for Customer Service& Technical Support
Chromatography Information
Services (CIS)
Our newly-
formed
Chromatog-
raphy
Information
Services
(CIS) team
focuses its
resources on innovatingways to teach the
art and science of chromatography. This
knowledgemanagement group is
dedicated to exploring and implementing
ways of capturing, organizing, and
disseminating chromatographic knowl-
edge, experience, andwisdom to our
internal and external customers world-
wide. CIS enhances Restek’s vision of
becoming “
the first company chromatog-
raphers think of whenever they have a
separation need or chromatographic
question
.”
Customer Service Team
Restek’s highly trained customer service
team looks forward toworkingwith you.
We are herewhen you need to place an
order, track a package, check the status of
an open order, or request a price quote.
Wewill suggest time- andmoney-saving
options and are dedicated to getting your
products to you
fast
. Becausewe know
how busy you are, wewill dowhatever it
takes to simplify your work. That’s what
having the best customer service in the
business is all about! Our extended hours
are 8:00 a.m. to 6:00 p.m. EST,Monday
thru Friday.
We dowhat it takes tomeet & satisfy our customer’s needs!
Visit our web site at
.
✶
For customer service, call
800-356-1688, ext. 3
(814-353-1300, ext. 3)
or your local Restek representative.
For technical support, call
800-356-1688, ext. 4
(814-353-1300, ext. 4)
or your local Restek representative.
