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24
Lit. Cat. #59892
Our
Technical Service Department
is
staffed with over 35 experienced
chemists from various departments
within Restek. This group is able to
answerourcustomers’ questionscon-
cerning accessories, applications,
chemical standards, columns,
method development, metals passi-
vation (Silcosteel
®
-treatment), and
troubleshooting for GC, HPLC, and
Air Analysis. Our regular technical
service hours are 8
AM
to 7
PM
EST,
Monday through Thursday, and 8
AM
to 5
PM
EST on Fridays.
Count onRestek
for Customer Service&Technical Support
Therecentexpansionofour
Customer
Response Team
gives you a 24-hour
turnaround from the timewe receive
a literature request until it ships out
the door. We continually update our
database with information about
your communications, so we can
meet your specific needs more eas-
ily.Customersarecontacted through
our follow-up program to keep them
informed and to ensure that over-
night shipments were delivered on
time.
When you need to place an order,
track a package, check the status of
an open order, or request a price
quote, Restek’s highly-trained
Cus-
tomer Service Team
will exceed your
expectations. Because we knowhow
busy you are, we work hard to sim-
plify your requests. We will suggest
options that will save you time and
money andwill get your products to
you as quickly as possible. That’s
what having the best customer ser-
vice in the business is all about!
Contact us during our extended
hours, 8
AM
to 6
PM
EST, Monday
through Friday. We look forward to
working with you.
We dowhat it takes tomeet& satisfy our customer’s needs!
✶
For tech support, call
800-356-1688, ext. 4
(814-353-1300, ext. 4)
✶
Visit our web site at
.
✶
For customer service, call
800-356-1688, ext. 3
(814-353-1300, ext. 3)
